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Frequently Asked Questions
For
your convenience we have put together a list of the most frequently
asked storage questions, if you require more specific storage
information you can make an on-line enquiry or contact us
for a quick response to your questions.
What
is the cost of storage?
Storage costs vary according to the amount of space that is required.
Our handy Space Storage Calculator link (left) will give you an approximate cost of storing in our
facilities. We recommend that you use our free home estimation service for an exact cost of the storage you require. You may also use
our convenient and simple On Line Enquiry form using the Online Enquiries link (left) at the top
of the page.
Do
you offer any discounts or incentives for long term storage?
Yes. We are more than pleased to offer our customers a financial
reward for supporting us over a longer-term period. Please
ask our staff for details. We also have special offers from time to time.
Do
you have any current special offers or promotions?
Yes. Here at Satellite we are continually striving to make
our storage as affordable as possible. See special offer to the right side bar for our current offer!
How
do I pay for my storage account?
Our storage fees are paid monthly in advance and may be
paid in a variety of convenient ways from cash over the
counter to credit cards over the phone. If you require storage
for more than one month (which is our minimum term) we will
post to you a tax invoice ten days prior to your next required
payment.
What
are your operating hours and when can I access my goods?
All our facilities are open : 8.00 am - 5.30 pm Monday to
Saturday 10.00 am - 4.00 pm Sunday. Generally access is
between these hours, however we do have some units and containers
which can be used 24/7. Please ask our staff for
details.
Can
I purchase packing cartons from Satellite Self Storage?
Yes. We stock a comprehensive range of packaging materials,
from boxes and tape to bubble wrap and butchers paper at
very competitive prices. We also stock plastics to cover your lounges, mattresses and other funiture for its protection.
Are
my goods safe with Satellite?
Yes. Probably more secure than at your own home. Your goods
are stored in self contained units of metal construction,
to which you hold the key. We have closed circuit television
video surveillance and all facilities are alarmed with 24
hour 7 day back to base monitoring by Secom Security Systems,
who also maintain regular out of hour's patrols.
Should
I purchase insurance cover?
If your valuable goods are insured at home, you would more
than likely wish to have them insured while they are in
storage. Affordable insurance can be arranged that is especially
tailored for the self storage industry. Please ask our staff
for further details
Do
I need to book ahead?
As there is quite a high demand for our services, it is
advisable that once you have decided to entrust your goods
to us that you secure your unit with a holding deposit.
This will ensure that your space is available
when you are ready to transport your goods into storage.
Will
my friend be able to access my unit for me?
At Satellite Self Storage, we can hold a register of people
that you authorise to enter your storage unit on your behalf.
Anybody wishing to enter your unit who is not listed will
not be given access unless written authority from you is
produced.
Are
my goods safe from pests?
Our facilities are regularly inspected and sprayed for pests
and infestation by a very reputable pest control company.
All units are cleaned and air freshened when they are vacated
to ensure that you are leasing a clean, safe environment
for your valuable goods.
Is
there anything that I may not store?
We request that you do not store any flammable, corrosive
or perishable items in your unit. Items such as lawn mowers
and motor bikes should be drained of all fuel before being
placed into storage.
Do
Satellite Self Storage have facilities for vehicle storage?
Yes we do. All of our facilities have spaces available for
car storage, most with
24 hour 7 day a week access. Our staff can help you with
current availability.
Is
it a simple process to end our agreement?
Yes. All we require is seven days notice from you of your
intention to remove your goods from storage. A quick telephone
call is all that is needed!
Can
you accept deliveries on my behalf?
Yes. We will be more than pleased to accept and dispatch
goods for you without the need for you to be on site waiting
for couriers and transport companies to arrive. All you
need do is the relevant paperwork and leave the waiting
to us!
We also provide a free forklift service and ample trolleys
are available to move your goods around.
Can
you help with removals?
Yes. We have our own removal company that will offer you an excellent service at a very competitive price
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